About the webinar
Discover UCX Engage Advanced for Microsoft Teams—a streamlined solution enhancing customer service teams, up to 100 agents, with lite omnichannel Contact Center features.
Join the webinar to explore what’s included:
Join the webinar to explore what’s included:
- UCX Agent Console making call management easier together with a live chat to engage with customers trough digital channels (Web, Email, SMS, Whatsapp, Messenger and Telegram)
- Essentials Data&Tools for Supervisors. Full reporting on agents and queues and Silent Monitoring, Whisper Coaching to monitor and help agent during customer interactions.
- Imagicle advanced Queuing and Auto Attendant to easily create call flows with customized voice prompts and transfer calls.
- Imagicle Virtual Agents to automate conversations with customers in natural, human-like way to answer questions and resolve common issues over Web, Email, SMS, Whatsapp, Messenger and Telegram and voice.
- Imagicle Smartflows, a comprehensive platform to build your digital and voice conversations, human and virtual, 100% no code.
- Ensure compliance to both external regulations and internal procedures and improve customer satisfaction with Compliance Recording, Screen Recording and Voice Analytics.