About the webinar
Discover the power of UCX Engage Essentials, the perfect fit for Webex Customer Experience Essentials to add digital, self-service and compliance call recording capabilities and complete your Call Center. Also for UCCX.
Join the webinar to explore:
Join the webinar to explore:
- Agent Chat Console embeddable in your Webex App to engage your customers on digital channels (Web, Email, SMS, Whatsapp, Messenger and Telegram) and manage chatbots escalation.
- Imagicle Virtual Agents to automate conversations with customers in natural, human-like way to answer questions and resolve common issues over Web, Email, SMS, Whatsapp, Messenger and Telegram and voice.
- Imagicle Smartflows, a comprehensive platform to build your digital and voice conversations, human and virtual, 100% no code.
- Ensure compliance to both external regulations and internal procedures and improve customer satisfaction with Compliance Recording, Screen Recording and Voice Analytics.