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About the webinar

Discover the power of UCX Engage Essentials, the perfect fit for Webex Customer Experience Essentials to add digital, self-service and compliance call recording capabilities and complete your Call Center. Also for UCCX. 

Join the webinar to explore: 
  • Agent Chat Console embeddable in your Webex App to engage your customers on digital channels (Web, Email, SMS, Whatsapp, Messenger and Telegram) and manage chatbots escalation.
  • Imagicle Virtual Agents to automate conversations with customers in natural, human-like way to answer questions and resolve common issues over Web, Email, SMS, Whatsapp, Messenger and Telegram and voice.
  • Imagicle Smartflows, a comprehensive platform to build your digital and voice conversations, human and virtual, 100% no code.
  • Ensure compliance to both external regulations and internal procedures and improve customer satisfaction with Compliance Recording, Screen Recording and Voice Analytics.
40' minutes

Massimiliano Picchi
​​​​​​​Michel Ravasio